Last Updated: 03 July 2026
This Privacy Policy explains how Young Writers (JM0614271-D) (“Young Writers”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects your personal data when you visit our website, register for our classes, purchase our courses or products, or communicate with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Personal Data We Collect
We may collect personal data including:
- Student, parent, or guardian name
- Email address
- Phone number
- Billing or delivery address
- Student age, school year, class level, or learning-related details
- Course registration and attendance information
- Payment and transaction records
- Customer support messages and enquiries
- Website usage data, cookies, analytics data, and device information
- Any other information voluntarily provided to us
2. How We Use Personal Data
We may use your personal data to:
- Process registrations, purchases, payments, and refunds
- Provide access to online classes, student portals, videos, worksheets, downloads, or learning materials
- Arrange delivery of physical books, printed materials, or course items
- Send class updates, reminders, notices, and service-related communications
- Respond to enquiries, support requests, complaints, or administrative matters
- Maintain student records and business records
- Improve our courses, website, teaching materials, customer service, and operations
- Send marketing or promotional messages, where permitted by law
- Comply with legal, tax, accounting, regulatory, or record-keeping obligations
3. Disclosure of Personal Data
We do not sell your personal data.
We may disclose personal data where necessary to:
- Payment gateway providers
- Website, hosting, IT, email, analytics, or system service providers
- Teachers, staff, contractors, or authorised representatives
- Delivery or courier service providers
- Professional advisers, auditors, accountants, or legal advisers
- Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law
We only disclose personal data where reasonably necessary for business, service, legal, or operational purposes.
4. Payment Information
Payments may be processed through third-party payment providers. We do not normally store full card details on our own systems.
Your payment may be subject to the privacy policy and terms of the relevant payment provider.
5. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, or similar technologies to:
- Improve website performance
- Understand visitor behaviour
- Measure marketing performance
- Personalise or improve user experience
- Support advertising or remarketing activities
You may disable cookies through your browser settings, but some website functions may not work properly.
6. Data Security
We take reasonable steps to protect personal data from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no internet transmission, website, system, or electronic storage method is completely secure. You acknowledge that online services carry inherent security risks.
7. Retention of Personal Data
We retain personal data for as long as reasonably necessary for the purposes stated in this Privacy Policy, including service delivery, business records, legal compliance, accounting, tax, dispute handling, and operational requirements.
8. Access, Correction, and Withdrawal
You may request access to, correction of, or withdrawal of consent for the processing of your personal data by contacting us.
However, withdrawal of consent may affect our ability to provide certain services, process orders, maintain student access, or respond to enquiries.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.
10. Contact Us
Young Writers (JM0614271-D)
Email: youngwritersmy@gmail.com
Phone: 012-708 3372
Address: 25-B, Jalan Harmonium 35/1, Taman Desa Tebrau, Johor Bahru, Malaysia, 81100
Website: https://youngwriters.com.my/